![]() Could that be seen as mis selling or deception?Ģ. Would that imply or suggest that Dropbox would appear to be pushing services that they know were not available. There was a very big emphasis and push to get me to sign up with my credit card - but if the services which I am signing up to receive are not available. Where exactly does the rewind service sit across the payment packages and it that information made clear to all usersġ. Secondly, if I continue to use that service after the 30 days, would I that service changer or remain the same, ![]() The question I asked myself is if Dropbox has told me I have to signup for a trial service and provided my credit card details for that service, what was I actually receiving. I would need a full subsection before I could receive the rewind service, which I assume potentially would require further commitment and cost. I contacted the technical team and spoke to a person called Sidney, I explain my issues and after some time, Sidney, said although I have signed up for the new dropbox plus service, (which included the rewind feature). ![]() However, upon reflection, did Francine Joy, already know that the rewind function would not work, and her objective was just to get new sign-ups? OK now that I have signed up to the plus plan, Francine Joy took me through the rewind process, but we could not get the process to work.įrancine Joy sent me a link to contact the technical team after the current call had ended. However, to receive the free trial, I would have to sign up by putting in my credit card details, and after 30 days my plan would continue to roll over. Dropbox appears to have taken away some of the features which were once available in the basic plan.Īfter a very long discussion with the online chat, I was told by a person called Francine Joy that to get the rewind feature I would need to sign up to the dropbox plus plan, which currently had a free 30 days trial. What I have found out is that although I have had a basic account since 2012. Hi there, thanks for that suggestion unfortunately it did not work.
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